By registering an account, placing a bet, or using any service on the vivo4d platform, you agree to be bound by these Terms & Conditions. Please read them carefully.
Last Updated: January 1, 2026 — This document is effective immediately and governs all use of the vivo4d platform from the date of publication forward.
For the purposes of these Terms & Conditions, the following terms carry the meanings set out below:
By creating an Account on vivo4d, depositing funds, placing a bet, or using any service offered on the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree to these Terms, you must not use the Platform.
vivo4d reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice. Changes become effective immediately upon publication on this page. It is your responsibility to review these Terms periodically. Continued use of the Platform after any such changes constitutes acceptance of the new Terms.
To register an Account and use the services on vivo4d, you must:
vivo4d reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification within the requested timeframe may result in Account suspension and withdrawal of funds pending verification.
You may register only one (1) Account per person, per household, and per IP address. Multiple Accounts by the same individual are strictly prohibited. If vivo4d identifies duplicate Accounts, all associated Accounts may be suspended, and any winnings voided. You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, contact number, and email address. Providing false or misleading information is a material breach of these Terms and may result in immediate Account closure without refund of deposited funds.
You are responsible for maintaining the confidentiality of your Account credentials (username and password). You must not share your login details with any third party. Any activity conducted through your Account is your sole responsibility. If you suspect unauthorized access to your Account, you must notify vivo4d customer support immediately at [email protected].
vivo4d accepts deposits via the following Indonesian bank transfer and e-wallet methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits must be made from an account or wallet registered in your own name. Third-party deposits are strictly prohibited and will result in the deposit being reversed and your Account suspended pending investigation.
Deposit minimums and maximums vary by payment method and are displayed at the time of transaction. Deposits are typically credited to your Account balance within seconds to a few minutes. If a deposit is not credited within 15 minutes, contact customer support with your transaction reference number.
You may request a withdrawal of your Real Money Balance at any time, subject to the following conditions:
Withdrawal processing times are as follows: verified Accounts during standard operating hours (09:00 to 22:00 WIB, Monday to Sunday) are processed within 15 minutes. Requests submitted outside operating hours or for unverified Accounts may take up to 24 hours. vivo4d reserves the right to conduct additional security checks on large withdrawals or Accounts flagged for unusual activity.
vivo4d operates in accordance with international Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations. All deposits must be wagered at least once (1x rollover) before withdrawal is permitted. This is a standard industry requirement to prevent the Platform from being used for money laundering purposes. Accounts suspected of engaging in money laundering, fraud, or other illegal activity will be suspended immediately and reported to the appropriate authorities. Funds in such Accounts may be frozen pending investigation.
vivo4d offers various bonuses and promotions from time to time, including but not limited to: Welcome Bonuses, Deposit Reload Bonuses, Cashback Offers, Free Bets, and VIP Rewards. Each promotion is governed by specific terms and conditions, which are published on the Platform at the time the promotion is made available. It is your responsibility to read and understand the terms of any bonus before claiming it.
General bonus rules include:
vivo4d reserves the right to void bonuses and associated winnings if evidence of bonus abuse, collusion, arbitrage betting, or exploitation of promotional terms is detected. This includes but is not limited to: opening multiple Accounts to claim multiple bonuses, betting on opposite outcomes across Accounts, using automated betting software, or any other behavior deemed to be unfair advantage-seeking.
If you request a withdrawal before completing the wagering requirements of an active bonus, the bonus and any winnings derived from the bonus will be forfeited. Only your original deposit and any winnings generated with your Real Money Balance (before the bonus was activated) will be eligible for withdrawal.
All bets are final once confirmed. You are responsible for ensuring that your bet selections, stake amounts, and bet types are correct before confirming. vivo4d does not accept responsibility for user error in bet placement.
Bets placed on clearly erroneous odds (caused by technical error or human error) may be voided at vivo4d's discretion. If a match or event is postponed, abandoned, or cancelled, vivo4d will apply standard settlement rules based on the sport and bet type. Specific rules for each sport and game type are available in the Platform's help section.
The following activities are strictly prohibited on vivo4d and constitute a material breach of these Terms:
If vivo4d identifies any prohibited activity, your Account will be suspended immediately, all pending bets may be voided, and any funds in your Account may be forfeited. vivo4d may also report the activity to relevant regulatory authorities and pursue legal action where appropriate.
vivo4d reserves the right to suspend or close any Account at any time, with or without notice, if:
If an Account is suspended or closed for breach of Terms, vivo4d reserves the right to forfeit any funds in the Account, including deposits and winnings, unless otherwise required by law.
vivo4d is committed to promoting responsible gaming. If you feel that you need to take a break from gambling, you may request self-exclusion for a period of 1 month, 3 months, 6 months, or permanently. Self-exclusion requests should be sent to [email protected] with the subject line "Self-Exclusion Request." During the self-exclusion period, your Account will be locked and you will not be able to log in, deposit, or place bets. For more details, please refer to our Responsible Gaming Policy.
You may close your Account at any time by contacting customer support. Before closure, you must withdraw any remaining balance in your Account (subject to standard withdrawal rules and verification). Accounts with active bonuses or pending wagering requirements may not be closed until those requirements are met or forfeited.
vivo4d provides the Platform and all services on an "as is" and "as available" basis. To the fullest extent permitted by law, vivo4d disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
vivo4d is not liable for:
In no event shall vivo4d's total liability to you for all claims arising from or related to the Platform exceed the total amount you have deposited into your Account in the twelve (12) months preceding the event giving rise to the claim.
All content on the vivo4d Platform, including but not limited to text, graphics, logos, images, software, data compilations, and the overall design of the site, is the property of vivo4d or its licensors and is protected by Indonesian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Platform without prior written consent from vivo4d.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial purposes only. This license does not include any right to download, copy, or extract content for commercial purposes or for use on any other website or platform.
These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which vivo4d is licensed to operate. Any disputes arising from or relating to these Terms, your use of the Platform, or any transactions conducted on the Platform shall be resolved through binding arbitration in accordance with the rules of the Indonesian National Board of Arbitration (BANI), or such other arbitration body as vivo4d may designate.
You agree that any arbitration shall be conducted on an individual basis and not as a class or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against vivo4d.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact our customer support team:
For responsible gaming support or self-exclusion requests, please use the subject line "Responsible Gaming" in your email. We are committed to responding to all inquiries within 24 hours during standard operating days.
12.1 Entire Agreement: These Terms & Conditions, together with the Privacy Policy and Responsible Gaming Policy, constitute the entire agreement between you and vivo4d regarding your use of the Platform and supersede all prior agreements, understandings, or representations.
12.2 Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired.
12.3 Waiver: No waiver by vivo4d of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
12.4 Assignment: You may not assign or transfer your Account or any rights under these Terms to any third party without vivo4d's prior written consent. vivo4d may assign or transfer its rights and obligations under these Terms without restriction.
These documents work together to define your rights and responsibilities as a vivo4d player. We recommend reviewing each one.
Learn how vivo4d collects, stores, and protects your personal and financial information.
Access tools for deposit limits, self-exclusion, and responsible gambling support.
Find quick answers to common questions about registration, deposits, withdrawals, and gameplay.
Discover the vivo4d story, our mission, values, and what makes us Indonesia's trusted betting platform.
Our customer support team is available 24/7 to clarify any aspect of these Terms & Conditions. Reach us anytime at [email protected] or explore our FAQ for immediate answers.